| To strive for measurable continuous improvement in the quality of our total service to meet, in full, existing and emerging customer needs in the market we serve.
This performance will be a source of confidence and satisfaction to customers, a source of pride to employees and will command respect from our competitors.
To achieve this goal we will:
INVEST in our material/human resources and supplier development.
OPERATE a BMSM, which meets the requirements of our customers, of ISO 9001:2000, and all relevant statutory/regulatory requirements.
MAINTAIN and expand self verification status as a 'repairer' on the DTI Approved Verifier Register.
DEMONSTRATE commitment of Top Management leadership to continually improve the effectiveness of the system by regular review of company objectives
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